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Job Type:
RegularScheduled Hours:
20Job Summary:
Responsible for supporting patient flow in an unit or department to include: 1) registration, 2) scheduling, and 3) billing information coordination, 4) medical records and 5) data entry. Responsible for routine problem resolution, assistance with patient flow coordination and initiation of follow-up with appropriate staff as needed.Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description:
Registration
Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications. Responsible for the patient registration process (check in and check out) for a unit or department. Assist patients with forms obtaining all necessary insurance information and signatures as needed. Coordinate with Pre-Access to provide billing information necessary for pre-certification and billing. Monitor and follow-up on additional pre-authorizations for on-going patient services needed and communicate additional pre-certification needs to Pre-Access staff. May collect co-pay/co-insurance/deductible based on insurance plan(s). Specifically, answering phones, assisting patients with questions and problems, and accepting/relaying messages. Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws.
Customer Service & Problem Resolution
Resolve routine patient problems and complaints on a timely basis. Handles conflict with customers constructively and appropriately. Initiate further follow-up with appropriate staff member(s).
Scheduling
Schedule surgical/non-surgical procedures, tests, therapy, referrals, appointments, and services ensuring accuracy of data entered into scheduling system in a timely manner. Support patient scheduling systems in conjunction with clinical and medical staff and patient information. Communicate schedule updates, i.e., cancellations, changes, and delays to appropriate staff/patients/family members/visitors. Responsible for cancelling and rescheduling patients when necessary to ensure appropriate medical treatment and/or testing.
Medical Records
Prepare patient charts/records, reviews reports, formas and all correspondence in order to maintain legible and timely records regarding patient care. Maintains appropriate computer downtime procedures for clinical documentation. Coordinate scanning and storage of medical records.
Clerical
Utilize computer system to maintain reports, files, records, and correspondence. Prepares and types correspondence, memos, reports, minutes and letters. Position may require data entry into multiple databases.
Performs other duties as assigned. May perform Support Tech job duties as needed. Assist with maintaining par levels by preparing purchase orders and utilization of computer-based systems.
Education, Credentials, Licenses:
- High school graduate or GED
- Secretarial related courses
Specialized Knowledge:
- Medical terminology
- Ability to type 40-80 wpm
- Communication skills (verbal and written)
- Maintain patient confidentiality
- Organization and prioritization skills
Kind and Length of Experience:
- 6 months related experience including: 1) computer software, 2) scheduling, 3) charting, 4) filing, 5) telephone etiquette, and customer service.
FLSA Status:
Non-ExemptRight Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community and dis
