Job Type:
RegularScheduled Hours:
24Job Summary:
Reports to Virtual Health Manager, the RN Virtual Health Triage Nurse is primarily responsible for successfully receiving and triaging inbound calls to St. Elizabeth Physicians practices. The RN Virtual Health Triage Nurse is responsible for the medical triage of these patients using established protocols and providing specified guidance per said protocols. The RN Virtual Health Triage Nurse is also responsible for scheduling appointments for patients as indicated by the protocol set. The RN Virtual Health Triage Nurse is a member of the Virtual Health Care Team and collaborates with providers at St. Elizabeth Physicians to provide safe, timely, effective, and efficient patient care. As a member of the Virtual Health Team, the RN Virtual Health Triage Nurse must be able to operate on an interdisciplinary team and may be required to participate in other Virtual Health initiatives. Participation may include but is not limited to: providing guidance on care and best practices, piloting new initiatives, and/or working remotely as a member of a Virtual Team.Job Description:
Job Title: RN Virtual Health Triage Nurse- (4PM-10PM Second Shift)
Must live within 1 hour of Erlanger, KY to be considered
BENEFITS:
- Work from home after training
- Paid Time Off
- Medical, Dental, and Vision
- 403b with match
- Opportunity for Career Growth
PRIMARY PURPOSE:
The RN Virtual Health Triage Nurse is primarily responsible for successfully receiving and triaging inbound calls to St. Elizabeth Physicians practices. The RN Virtual Health Triage Nurse is responsible for the medical triage of these patients using established protocols and providing specified guidance per said protocols. The RN Virtual Health Triage Nurse is also responsible for scheduling appointments for patients as indicated by the protocol set. The RN Virtual Health Triage Nurse is a member of the Virtual Health Care Team and collaborates with providers at St. Elizabeth Physicians to provide safe, timely, effective, and efficient patient care.
DUTIES & RESPONSIBILITIES
- Understand and uphold SEPs Mission, Vision, and Values.
- Comply with all applicable laws and regulations.
- Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
- Triage patients per protocol recommendations.
- Schedules appointments for patients. Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time.
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
- Ensures complete and accurate information in the Electronic Health Record.
- Communicates in an effective and professional manner with patients, providers, support employees, co-workers, and management.
- Contributes to the development of protocols, procedures, patient education, and training as assigned. Participate in peer review, quality assurance, and other committee functions.
- Other duties as assigned.
REQUIRED SKILLS AND KNOWLEDGE:
- Ability to manage and prioritize multiple tasks.
- Knowledge of electronic Health Records (EPIC)
- Comfort in using Perfect Serve for provider messages.
- Knowledge of Microsoft Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills as needed.
- Work professionally with doctors, hospital administration and management, SEP associates and the public.
- Organized, neat and self-motivated.
- Warm personality with concern for others.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills
- Ability to affect change
- Ability to perform critical analysis
- Self-directed
- Work well telephonically as well as face-to-face
- Ability to work autonomously
- Positive attitude
- Quest for learning and excellence.
EDUCATION:
Minimum: Associate Degree in Nursing
Desired: Bachelor of Science in Nursing (BSN)
YEARS OF EXPERIENCE:
Minimum: 3 years of RN experience
Desired: Experience in nursing in both inpatient and outpatient settings, excels in telephone triage
LICENSES AND CERTIFICATIONS:
Minimum:
- Must have a valid drivers license for travel between office sites.
- Kentucky Registered Nurse (RN) license required to be hired
- Must obtain an Ohio and Indiana Registered Nurse (RN) license within 30 days of hire
FLSA Status:
Non-ExemptRight Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.
