Job Type:
RegularScheduled Hours:
40Job Summary:
Reports to the AVP of Operations, the DirectorOperations-HVI supports SEP medical practice operations within the St. Elizabeth Heart and Vascular Institute (HVI). The Director-Operations-HVI reports to the senior leadership of the HVI. In collaboration with other HVI leadership, the Director Operations-HVI has primary responsibility for all SEP medical practice activities within the HVI for the purposes of supporting the HVI specialty program model. The DirectorOperations-HVI is responsible for creating a positive impression with the physicians, advanced practice providers (APPs), management, associates, patients, and visitors he/she encounters.Job Description:
BENEFITS:
Paid Time Off
Medical, Dental, and Vision
403b with Match
DUTIES & RESPONSIBILITIES:
Comply with all applicable laws and regulations.
Oversee operations for SEP medical practices operating with the HVI specialty program model. Ensure adequate operational infrastructure to support the objectives of the HVI and the care of patients in the medical practices. Facilitate successful practice orientation and training for new providers and associates. Coordinate all efforts to establish and open new, transitioned, or merged SEP HVI practices or to close a practice as needed to support HVI strategies.
Coordinate & disseminate company information, objectives, directives, policies and procedures, and other appropriate information to office sites.
Supervise and evaluate Operations Managers and other associates as assigned. Provide the necessary resources to develop the skills of direct reports. Conduct annual performance evaluations of direct reports.
Develop annual operating and capital budgets. Meet or exceed budgeted net operating income in areas of responsibility. Monitor and evaluate overall financial performance of department. Alter operations to address variances.
Conduct regular meetings with direct reports and providers to communicate objectives, financial and operational performance, and other defined performance measures.
Facilitate training of direct reports and providers in service excellence, quality, utilization, and other initiatives. Review performance results and create action plans for improvement. Meet or exceed annual objectives for defined service, quality, and utilization metrics.
Determine and maintain appropriate practice staffing levels in accordance with company defined guidelines.
Manage, implement, and ensure compliance with policies and procedures.
Ensure effective execution of the revenue cycle process with particular focus on minimizing denials and non-reimbursable charges due to controllable front-end activities. Meet or exceed objectives for denials and collections metrics.
Serve as a resource in evaluating and resolving physician and provider issues in conjunction with Clinical Director and executive management as appropriate.
Collaborate with colleagues in addressing human resources, risk management, revenue cycle, financial and operational issues.
Other duties and responsibilities as assigned completed in a timely and accurate basis.
REQUIRED SKILLS AND KNOWLEDGE:
Proficient in Microsoft Office suite of products (Outlook, Word, Excel, PowerPoint). Ability to learn and adapt to the use of new technologies, applications, and workflows.
Must attain working knowledge of SEP practice management and electronic health record applications. Previous use of EPIC Cadence/Prelude/Ambulatory preferred.
Must effectively use other electronic resources, including time and attendance, payroll, and purchasing applications.
Demonstrated success managing physician practice operations, including provider relations, patient flow, revenue cycle, quality, service excellence, purchasing and inventory, and team building and accountability.
Demonstrated ability to work successfully in a team-based, decision-making culture.
Demonstrated ability to work independently resulting in effective outcomes and on time performance.
Must respond and follow through to requests from customers promptly.
Must work carefully and precisely with attention to detail.
Must utilize resources wisely.
Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
Cooperates with other departments and work groups.
OTHER REQUIRED SKILLS AND KNOWLEDGE:
N/A
LICENSES & CERTIFICATIONS:
None
EDUCATION:
Bachelor's degree.
YEARS OF EXPERIENCE:
5+ years in health care operations, at least 3 of which must have been in a leadership capacity.
Preferred experience in Heart and Vascular practice operations.
FLSA Status:
ExemptRight Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.
