Job Type:
RegularScheduled Hours:
40Job Summary:
Reports to the Operations Manager, the Front Office Coordinator is a working PSR that is responsible for supporting all patient services functions; including patient flow, scheduling, check in/out, ensuring the efficient operations of both the front and back office, cover in the absence of the Operations Manager and any other duties as assigned. The Front Office coordinator serves as a coach/mentor and role model for other front office associates and promotes teamwork, integrity, and continuous improvement. The Front Office Coordinator always strives to maintain exemplary patient services and satisfaction standards.Job Description:
BENEFITS:
- No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics
- Paid Time Off
- Medical, Dental, and Vision
- 403b with Match
- Opportunity for Career Growth
YEARS OF EXPERIENCE:
Must have 3-5 years previous medical office experience.
EDUCATION:
H.S. Diploma/GED
DUTIES AND RESPONSIBILITIES:
1. Provide support to manager, including:
a. Assist Manager with performance evaluations, corrective action/counseling, resolving employee issues.
b. Train and orient new employees.
c. Assist with the edit of payroll.
d. Coordinate schedules, workflow, and delegate assignments.
e. Monitor performance and quality.
f. Ensure compliance with OSHA/CLIA/HIPAA. Provide training as needed.
g. Collaborate with the manager or office coordinators to maintain a consistent patient flow.
h. Oversee supply ordering. Delegate duties as appropriate.
i. Assist manager with interviewing candidates for vacancies and make hiring recommendations to manager.
2. Verification of patient demographic information.
3. Verification of current insurance by recording insurance card and ensuring current updates in the practice management system.
4. Collection of co-pays, self pays, and outstanding balances.
5. Ensure all information on the patient encounter is complete, accurate, and ready for charge entry.
6. Ensure completion of close out procedures according to requirements and company policy.
7. Ensure completion of referral process, outpatient test scheduling, and pre-certification.
8. Timely and accurate filing and distribution of all patient information and incoming mail.
9. Ensure accurate and timely distribution of patient requests.
10. Work with central billing office as needed to respond in a timely manner to all requests.
11. Completion of all medical records reports.
12. Communicate and/or order supplies needed.
13. Type correspondence and reports.
14. Prepare next day's charts and encounters.
15. Prepare new patient records.
REQUIRED SKILLS AND KNOWLEDGE:
Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills. Must have good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public.
OTHER REQUIRED SKILLS AND KNOWLEDGE:
1. Knowledge of current computer system (training provided).
2. Extensive knowledge of insurance plans accepted by SEP.
3. Extensive knowledge of referral process for insurance plans accepted by SEP.
4. Demonstrated ability to work successfully in a team-based decision-making culture.
5. Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
6. Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
7. Must respond and follow through to requests from customers promptly.
8. Must work carefully and precisely with attention to detail.
9. Must utilize resources wisely.
10. Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
11. Cooperates with other departments and work groups.
FLSA Status:
Non-ExemptRight Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.
