Job Type:
RegularScheduled Hours:
40Job Summary:
Reports to the Social Worker, the Case Outreach Specialist (COS) is responsible for case management including assessment, planning, advocacy, and follow-up. The COS develops outreach contacts by networking with community agencies to provide additional support to patients and their families. The Case Outreach Specialist is a member of the Social Work Department and works closely with the entire care team to provide optimal services to the patient.Job Description:
Job Title: Case Outreach Specialist
PRIMARY PURPOSE: Reports to the Social Worker, the Case Outreach Specialist (COS) is responsible for case management including assessment, planning, advocacy, and follow-up. The COS develops outreach contacts by networking with community agencies to provide additional support to patients and their families. The Case Outreach Specialist is a member of the Social Work Department and works closely with the entire care team to provide optimal services to the patient.
BENEFITS:
- No nights, holidays, weekends
- Paid Time Off
- Medical, Dental, and Vision
- 403b with Match
- Opportunity for Career Growth
DUTIES & RESPONSIBITIES:
- Provide for the psychosocial needs of the patient and family:
Assessment: Manage a caseload of patients as delegated by the Social Worker. Gather all relevant data, objectively evaluate data, and obtain information by communicating with the patient/patients family, the Primary Care Physician, other members of the healthcare team, and patients community support network. Upon case completion, notify Social Worker to close. - Complete non-clinical psychosocial or relevant assessments that holistically assess the patient for needs.
- Education: Provides education on community support services and makes appropriate referrals as needed.
- Support will be provided to patient/patients family as needed.
- Coordination: Works with patient/family/healthcare providers/community supports to coordinate needed services.
b. Identifies barriers and works with patient/family to resolve them.
c. Acts as a liaison between patient/family and all members of the healthcare team
Communicates to providers, team members, patients/family, leadership:
- Meeting participation: Attends and actively participates in monthly meetings with Social Workers as scheduled. Attends site and provider meetings to promote patient-centered teamwork.
- Communication: Initiate contact with patient/family via phone within 1 business day from referral date. Assist with patients requests in a timely manner. Communicates appropriate and applicable information on chart in accordance with HIPPA guidelines.
- Documentation
a. Documents all visits and phone contacts accurately and in a timely manner.
b. Identifies and documents all interventions and case closure plans in EPIC.
Patient Care related to service:
- Patient Experience: Continuously seeks to increase the quality and value of services provided to our patients/family and health care teams. Builds rapport with patients/family and healthcare teams. Expands and/or strengthens patients social supports.
Employee Care: - Behavior Standards: Communicates effectively with co-workers and healthcare team to ensure continuity of care and service. Resolve issues or problems in a direct, open and constructive manner. Honors the dignity of every individual in all interactions. Integrates knowledge, skill and experience to continuously improve self and the quality of patient care. Values feedback as an opportunity to learn.
REQUIRED SKILLS AND KNOWLEDGE:
- Ability to manage and prioritize multiple tasks.
- Good Organizational skills
- Ability to establish/maintain effective working relationships with patients, clinical employees and the public.
- Warm personality with concern for others.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Quest for learning and excellence.
- Positive attitude
- Self-directed.
OTHER REQUIRED SKILLS AND KNOWLEDGE:
- Working knowledge of Excel, Windows and Outlook and the ability to learn other computer skills as needed.
EDUCATION:
- Bachelors degree in Human Services and/or Associates degree with equivalent experience.
- Current Drivers License in good standing and reliable and insured transportation
YEARS OF EXPERIENCE:
- 2 years of experience in a community setting or 4 years in non-community setting.
LICENSES AND CERTIFICATIONS: N/A
FLSA Status:
Non-ExemptRight Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.
