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Job Type:

Regular

Scheduled Hours:

40

Job Summary:

The Quality Improvement Consultant serves to support the implementation of quality-related performance improvement, patient satisfaction, and external regulatory agency activities throughout St. Elizabeth Healthcare. This role promotes optimal healthcare outcomes in accordance with the policies, procedures, philosophy, mission and objectives of the organization. The Consultant works with the clinical departments to maintain activities to meet the Organizations and external regulatory agencies requirements. The Quality Improvement Consultant supports implementation of both clinical and non-clinical initiatives related to labor and productivity improvement and performs analysis and produces deliverables to support implementation at the system or local level. The Quality Improvement Consultant collaborates with Data/Analytics to obtain reports and connect information to project data requirements.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

Process Leadership-Quality / Safety Performance Improvement

• Lead implementation of system-wide improvement sciences methodologies (Six Sigma, LEAN, etc) consistent with the organizations strategic plan and in accordance with the Mission and philosophy of St. Elizabeth Healthcare. 
• Deliver on clinical and non-clinical goals and targets, in collaboration with the Quality team, Quality Improvement Director, Data/Analytics Team, and Analytics Lead.
• Analyze, implement, and manage clinical Performance Improvement and Patient Satisfaction initiatives
• Spearhead implementation of organization-wide monitoring and evaluation activities, by applying the tools and techniques of continuous performance improvement.
• Create quality improvement action plans as necessary.
• Provide feedback on system effectiveness for quality-related computer and data programs. Identify potential clinical information system (IS) problems and resolve issues; track and coordinate problem resolution with IS staff.
• Serve as a consultant on potentially problematic and complex cases and identify the need for focused reviews, root cause analyses, plans, and improvement activities.
• Identify opportunities for improvement in any area of the hospital while developing and orchestrating a plan for improvement.
•  Educate and utilize accreditation and external regulatory agency standards in process redesign.
• Actively participate in activities related to accreditation and other regulatory agency site visits, as well as for State and Federal data submissions.

Project Management

• Work collaboratively with key stakeholders to successfully complete the project life cycle and associated deliverables on time and on budget.
• Support the development of standard project deliverables, assessment findings, design plans, benefit realization, implementation plans, and benefit tracking reports.
• Utilize appropriate tools and templates to support the project life cycle assess, design, and implementation
• Document assumptions and proactively identify risks and issues associated with project work, communicating mitigation strategies to project management.
• Collaborate with the Data/Analytics team on collecting, cleansing, and analyzing data.
• Articulate project goals and how metrics associated with initiatives impact key performance indicators throughout the System, creating regular status materials and leadership updates.

Data Analysis and Reporting

• Collaborate with leaders and process improvement teams to design measurement tools. Assist in test plan development by coordinating test execution with core team member and IS staff, including Decision Support.
• Coordinate the collection of monthly data for the production of the organization's leadership dashboards and support other hospital committees with data needs. Prepare and present concise reports and provide verbal updates regarding all projects (e.g. dashboards, core measures, data collections, computer upgrades, etc.) and quality issues.
• Support data needs for regulatory quality reporting requirements and state quality initiatives.
• Develop and maintain quality indicators and dictionaries. Support and build various work lists. Work collaboratively with Data Administrator to develop indicator definitions, indicator profiles, and reports that support PI projects.
• Measure system-wide compliance with quality expectations (e.g., meaningful use), in collaboration with Quality team and Quality Improvement Director.

Training

• Train new employees and staff on quality improvement concepts software, other assigned computer programs, and related projects.
• Identify other internal resources to use as educators as needed.
• Assist with development of educational materials.
• Share new knowledge with staff, solicit user feedback on data needs and workflow processes, and collaborate with Data team to make appropriate changes that will increase end user efficiency.
• Demonstrate up-to-date knowledge of performance improvement principles, tools, and concepts.
• Share knowledge on improvement methodologies (Six Sigma, Lean, etc) with key staff members.

Performs other duties as assigned

Education, Credentials, Licenses:

• Bachelors Degree with concentration in Industrial Engineering

 OR

• Bachelors Degree in another concentration with one of the following:

• Certification in LEAN (within 6 months of hire)
• Six Sigma methodologies at the black belt level (within 6 months of hire)
• Requirements below for equivalent similar quality or process improvement experience in the Kind and Length of Experience section

Specialized Knowledge: 

• Experience with improvement sciences such as Lean, Six Sigma, IHI PDSA, etc
• Ability to analyze, manipulate, and maintain databases.
• Ability to prepare written project plans as requested by Director.
• Ability to assess problems and identify solutions while working collaboratively with quality improvement project teams.
• Ability to manage and execute clinical and non-clinical improvement projects.
• Advanced computer expertise, including Microsoft Office suite of products, including Word, Excel, Power Point, Outlook, flow charting and Statistical software.
• Demonstrate working knowledge of DRGs and ICD-10 codes and changes.
• Commitment to quality and always putting the patient first.
• Professional competencies:

• Process and Quality Improvement
• Healthcare Delivery Operations
• Training and Education
• Project Management
• Performance Analysis and Reporting
• Relationship Management
• Innovative Thinking
• Change Management
• Execution Against Plans
• Strategic Planning

Kind and Length of Experience: 

• Two years of progressively responsibility including:  experience in leading quality/process improvement, industrial engineering, or business management.

FLSA Status:

Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

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Ref. Number
JR303828

Category
Quality

Department
Corporate Quality Improvement

Shift
1st Shift

Hours
40 hours

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