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Job Type:
RegularScheduled Hours:
40Job Summary:
The Medical Assistant Level 1 provides clinical support to the physician and mid-level providers in an occupational health setting. The Medical Assistant provides instructions to the patient/corporate client as directed by the provider. The Medical Assistant is also responsible for OSHA, CLIA, HIPAA, and DOT Regulations, and ensures completion of all duties vital to business operations. The Medical Assistant is highly visible position that is always responsible for creating a positive impression with patients, corporate clients, family members, and visitors to the office.Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background
Job Description:
Clinical Duties:
- Prepares patient for exam and acquires vital signs, weight, general history, and current medication list when required.
- Documents all clinical findings and patient response to interventions, i.e. history, medications, vital signs, weight, and testing results.
- Provides patient care and clinical support to provider during exam, including venipuncture, administering medications, injections, vision testing, audiograms, pulmonary function testing, urinalysis, and EKGs.
- Performs drug and alcohol testing, complies with DOT regulations.
- Collects and provides to the provider the completed Laboratory/test findings, physician referral information, Diagnostic Imaging, or Cardiopulmonary test results as they are available.
- Provides instruction to patients and corporate client under the direction of the provider and/or per corporate client protocols.
- Performs daily quality control checks, calibrations on equipment and performs proficiency testing when appropriate in order to maintain quality care and treatment. Responsible for documentation of daily calibration records. Reports any malfunctions to Clinic Supervisor and/or Practice Manager.
- Participates in PI studies.
- Front Office Duties:
- Provide AIDET modeled service to patients, corporate clients, visitors, staff, and physicians seeking information and/or treatment.
- Coordinate multiple phone lines and or communications, take messages, screen calls, receive information and transfer calls to appropriate extension.
- Responsible for scheduling appointments, scanning, and resulting to corporate clients based on company protocols.
- Responsible for communication with patient and corporate client: verbal, email, faxed, and mailed communications.
- Responsible for the registration process.
- Assist patient with forms and obtaining all necessary information and signatures as needed.
- Responsible for monitoring patient flow and communicating with Clinic Supervisor as required.
- Ensures compliance with federal, state, and local laws, and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws.
Customer Service, Quality Management, and Problem Resolution:
- Actively participate in the patient/ corporate client experience, following AIDET.
- Resolve routine patient/ corporate client complaints on a timely manner.
- Initiates further follow up with Clinic Supervisor patient/corporate client issues in a timely manner.
- Participation in all patient/corporate client customer service surveys
Clinic Supplies/Cleaning:
- Maintains adequate level of supplies in exam rooms and workstations.
- Cleans and disinfects.
- Reports malfunction of equipment to the Clinic Supervisor.
Onsite Services:
- Responsible to go onsite to company work site as requested to perform, drug screen collections, provider led physicals, venipuncture, and screening testing.
- Responsible for customer satisfaction while working independently with corporate client.
Provides assistant to Clinic Supervisor and/or Practice Manager as needed. Assists with completion of referral process, outpatient testing, and scheduling.
Performs other duties as assigned.
Education, Credentials, Licenses:
- HS Diploma
- Successful completion of Medical Assistant registration/certification exam within 18 months of hire date
Specialized Knowledge:
- Excellent customer service skills
- Organization and prioritization skills
- Medical Terminology
- Communication skills verbal and written
- Computer fluency/literacy
Kind and Length of Experience:
- 2 years medical experience required
DESIRABLE
- Associate degree
- Knowledge of Occupational Health
- DOT Drug Testing Certification
- Breath Alcohol Certification
- NIOSH- pulmonary function testing certification
- CAOHC audiometry certification
- NIOSH-Respirator FIT testing certification
- Microsoft office: Word/Excel/Outlook
- 5 years of experience preferred
FLSA Status:
Non-ExemptRight Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
