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Job Type:
RegularScheduled Hours:
40Job Summary:
The Senior Desktop Support Technician will be a very hands-on, senior member of a the Technical support team responsible for PC desktop, laptop configuration, mobile device, and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.Using effective communication, technical, and analytical skills the Senior Desktop Support Technician participates in projects, provides technical support including maintenance and upgrading of desktops and laptops. In keeping with St. Elizabeths values and competencies, the Senior Desktop Support Technician develops and maintains positive working relationships with all contacts internal and external to St. Elizabeth
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description:
- Client Interaction -- Maintain efficient Information System services to ensure productive and maximized use of computer resources by the Organization. Respond quickly to reported issues, listens to the end-user and asks insightful questions to determine the issue. Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
- Client Interaction -- Perform diagnostic testing, end user training as necessary, documents solutions, optimizes performance and recommends enhancements to aid in making associates more productive.
- Client Interaction -- Assist in service request prioritization and assignment. Provides suggestions for improvement to management in response to daily issues encountered.
- Systems Design -- Evaluate new hardware, software technology; recommend system upgrades and enhancements to ensure the quality of Information System services to the Organization. Responsible for evaluating new enhancements for the SEH network.
- Systems Design -- Evaluate requests for additional I/S systems or modifications to existing systems to identify impact on current or planned resources. Systems supported are very complex and interdependent on each other. Changes must be thoroughly planned and documented.
- Project Management -- Provide project management of system and software rollouts or upgrades.
- Personal Growth -- Enhance professional growth and development through in-service meeting, educational programs and workshops. Provides mentoring to other Desktop Support Technicians.
- Personal Growth -- Work directly with vendors on software and hardware integration issues, software compatibility issues, connectivity issues and other complex support problems.
- Mentoring: Serve as a department resource and mentor.
- Performs other duties as assigned.
Education, Credentials, Licenses:
- Associates degree in field related to Business, Computer Science, or Healthcare.
- Associate degree requirement can be waived if the candidate has two or more years experience supporting an applicable application or technology.
Specialized Knowledge:
- Knowledge of computer hardware, software, data communications, Microsoft office products, Microsoft desktop operating systems, and information security. Knowledge of imaging technologies such as SCCM and Ghost.
Kind and Length of Experience:
- Four years experience installing, maintaining, optimizing desktop computers, printers, scanners and associated peripherals. Experience in using anti-virus and anti-malware tools.
FLSA Status:
ExemptRight Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
